3 Definitions of Quality in Manufacturing and Why They Matter

This will lead to the discovery of problems that will be addressed through corrective measures. Quality assurance is process-oriented and preventative while quality control focuses on the product itself and looks for any issues with its quality that’ll impact the customer. Quality assurance is also part of the quality management plan and revolves around the activities within that plan that ensure that your product goes through production.

Interested in a real-world use case of ensuring quality by predicting tool failure? The first thing that must be established is a benchmark or baseline from which to measure the product to make sure that it’s delivered to the project’s quality expectations. Products also have to be tested throughout the production process to check for statistically significant variations. At the same time, manufacturers do their best to scope the requirements of the consumer. A product that conforms to technical specifications but fails to fulfill the consumer’s need isn’t conforming to requirements.

Finally, among a small group of the very highest performers, quality becomes the basis for their reputation. That’s what organizations build as they move through the stages of quality maturity. Quality assurance is process-based and proactive while quality control is product-based and reactive. Both components are necessary for an effective quality management system.

What is quality in product manufacturing

The final lesson, however, is that progress from stage to stage is neither smooth nor automatic—nor even necessary, depending on an organization’s circumstances. Instead, progress comes from triggers that share certain features, even though the details are inevitably specific to the organization. Yet even the most intricate of standards may not incorporate all of the factors that customers include in deciding whether a product is fit for purpose. This is an elegant definition of quality because it captures how much quality is a careful negotiation of objects, people, and perceptions. Here, quality is always relative to a consumer—their needs, resources, and safety.

Often, it simply costs too much—in recalls, warranty expenses, and lost reputation. And it’s a lesson that applies equally to a start-up that has focused mainly on growth, a state-owned enterprise protected from market demands, and a company in a high-demand industry. With fewer defective products, manufacturers are able to allot resources such as time, money, and warehouse space not only to creating more quality parts but also to other, lucrative projects.

Smart Factory and Its Impact on Discrete Manufacturing

Our collaborative platform connects everyone across departments to foster better communication, which helps identify and resolve quality issues better. Our tool helps you plan your manufacturing, manage your resources and maintain the quality your customers want. As noted, it’s a series of test procedures that make sure the product is safe and effective. Therefore, quality control and quality assurance are different in working together to ensure the quality of the product you’re manufacturing. Quality control is a process that helps deliver products as planned or helps improve products.

  • Knowing what might go wrong and having a plan to identify and resolve those issues is the basis of risk management.
  • At the same time, manufacturers do their best to scope the requirements of the consumer.
  • Because QA is a proactive component of quality management, good QA leads to the prevention of quality issues.
  • Quality control inspectors ensure that defective or unsafe products are identified, and the causes are corrected.
  • This is done to standardize production and better ensure that each product from the assembly line is consistent and correctly made.

The more knowledgeable and well-trained line staff are in identifying and intervening defects, the lower the defect count will be. Not only is there a cost generated from scrap parts, but an opportunity cost as a result of not creating good parts that can be sold. With the tools of Quality 4.0 at their disposal, manufacturers have an opportunity to serve their customers better than ever before. For one, new technologies have raised the ceiling in terms of repeatability, efficiency, and consistency in quality.

Employ Strong Process Discipline

Use multiple project views to allow everyone to work on the tools they want while sharing real-time data for better collaboration and decision-making. As the name implies, this method is a thorough assessment of all items of a project. By quality controlling every aspect of the production, you’re more likely to have better accuracy and remove most imperfections that might mistakenly be passed on to the customer.

quality in manufacturing definition

They’ll test processes, monitor quality standards, create documentation, devise quality tests and define criteria that those tests should meet. They work with design teams, suppliers, manufacturing teams and customers to make sure the products produced are safe, reliable and meet customer expectations. In this article, the author reviews and synthesizes the varying definitions of product quality arising from philosophy, economics, marketing, and operations management. He then goes on to build an eight­-dimensional framework to elaborate on these definitions. Using this framework, he addresses the empirical relationships between quality and variables such as price, advertising, market share, cost, and profitability. Quality control is a subset of quality assurance and refers to the reactive components of quality management.


At every stage, therefore, companies across industries are achieving higher quality at competitive cost, building capabilities that prepare them for further stages of quality evolution. This is a supervisory role, one that oversees the product development processes to make sure they’re meeting the quality and efficiency standards that https://www.globalcloudteam.com/ have been set by the company and any regulatory groups. The quality manager works with clients to ensure that the final product meets their needs and requirements. This quality control method works at improving current processes, products or services by discovering and eliminating defects in order to streamline manufacturing.

What is quality in product manufacturing

There must be a reason or cause, and that reason should be considered so as not to repeat a problem of days gone by. By considering history and group perspective, solid improvements can be obtained. Implementing a strong quality culture requires continuous training and improvement. A wide range of technology is available today to help manufacturers manage the moving parts and systems necessary for superior quality performance. As these new practices took hold, productivity at the generic manufacturer’s sites increased by more than 15 percent, while its end-to-end RFT percentage rose to more than 92 percent, from 83 percent.

These controls help standardize both production and reactions to quality issues. Limiting room for error by specifying which production activities are to be completed by which personnel reduces the chance that employees will be involved in tasks for which they do not have adequate training. While the above practices will improve quality, they require a lot of thought, effort, and maintenance. And just as machine data can be used to eliminate manual tracking and analysis of metrics such as efficiency, productivity, capacity, and utilization, it can also be leveraged for superior quality.

The new world demanded not just high quality but also quality leadership. The entire organization, from the executive suite to the uniformed drivers,

immersed itself in capability-building sessions to understand the competitive reasons for higher quality and the implications for day-to-day work. Deeper problem-solving methodologies allowed people to identify new ways to serve customers. And new technologies crunched route data to enable wholesale restructuring of

What is quality in product manufacturing

delivery practices that minimized the chance of error.

Manufacturing quality is the production of finished goods that adhere to specifications or standards. It means the products are free from defects and meet customer expectations for performance and lifespan. Customers receive better products on faster timelines and with greater levels of consistency when manufacturers employ effective quality assurance techniques. With a lower likelihood of receiving a defective product, customers can also see benefits further down the line with greater personalization and innovation since more resources are available for these tasks. Quality control managers can access customizable reports to get details on production and share updates with stakeholders.

Under the quality manager will be a quality inspector who is responsible for making sure the manufactured products meet requirements from the company, regulators, customers, et al. They do this by testing products with tools and making sure the final product follows the guidelines that were developed by the company to ensure the product is safe and meets the needs of the customer without flaws. Quality control can be done in various ways, from training personnel to creating data-driven tools to test products and set standards. Quality control methods help create a safe work environment and products that are safe to use and meet customers’ needs. Additionally, it is a rewarding career for someone who enjoys investigating issues and improving outcomes.

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